FAQ

What is Ellie's Knits?

Ellie's Knits is a small business based in Cypress, TX that was started by me (Ellie) to support myself while I attend university full-time.

Who designs and makes the plushies?

That would be me! I hand-knit and assemble each plushie with the greatest of care, and I'm always brainstorming ideas for adorable new plushies.

Are your plushies suitable for all ages? What about as pet toys?

My plushies are designed for decoration and light to moderate play. Any plushies that contain plastic safety eyes are generally not recommended for children under the age of 3 due to a possible choking hazard.

If you see a plushie you know your little one would love, but it contains safety eyes, please reach out to ellieknits.info@gmail.com to ask about replacing the plastic safety eyes with embroidered eyes, which are safer for infants and toddlers.

I don't recommend gifting my plushies as pet toys as they are not designed to endure chewing, tug-of-war, and playing in the mud (not even the piggy!).

How often do you run sales?

I tend to run sales before major holidays like Christmas, Halloween, and Valentine's Day. Sign up for my email list to be notified of sales, coupons, and new products!

My plushie arrived, but there's a problem with it. What should I do?

Oh no! Let me help you out with that. Contact me at ellieknits.info@gmail.com, or visit the Returns page for more information about returns, exchanges, and refunds.

What's the best way to support Ellie's Knits?

How kind of you to ask! Other than purchasing plushies, the best way to support Ellie's Knits is to share the website with your friends and family. Your support means the world to me. Thank you!